Refund policy
Return & Refund Policy:
Last updated: 29 June 2026
Thank you for shopping with us! We are committed to providing you with the best online shopping experience. Please review the following informations to help you understand how we handle return and refund.
Right of Withdrawal:
In accordance with the EU Consumer Rights Directive, you have the right to withdraw from your purchase within 14 days of receiving your order, without needing to provide a reason.
To exercise this right, please contact us at support@atlhora.com before the 14-day period expires.
Eligibility for Returns:
To be eligible for a return, your item must:
Be unused, unwashed, and in its original condition
Be in its original packaging with all tags attached
Be returned within 14 days of receiving your order
Please note that the following items cannot be returned for hygiene or customization reasons: underwear, swimwear, and personalized products.
How to Request a Return:
To initiate a return, contact us at support@atlhora.com. Once your request is approved, we will provide you with detailed return instructions.
Return Address: ATHLORA – Vivien Annerose 60 Rue François 1er, 75008 Paris, France
Please note that as our return address is located in France, customers are responsible for international return shipping costs. We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of items without proof of delivery.
If the return is due to our error (wrong item or defective product), we will cover all return shipping costs.
Refunds:
Once we receive and inspect your returned item(s), we will notify you by email. If approved, your refund will be processed to your original payment method within 7–10 business days.
Please note that shipping fees are non-refundable, and processing times may vary depending on your bank or payment provider.
Exchanges:
We do not offer exchanges at this time. If you would like a different product, please return your original item (subject to our return conditions above) and place a new order.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 7 days of delivery at support@atlhora.com with photos of the product and packaging. We will arrange a replacement or a full refund as quickly as possible.
Lost Items:
If your order is lost in transit, we will resend the product at no additional cost. Please contact us if you have not received your order within the expected delivery window.