Refund policy

ATHLORA – Return & Refund Policy

Effective Date: [Insert Date]
Company Name: ATHLORA – Vivien Annerose (Micro-entreprise)
Business Address: 60 Rue François 1er, 75008 Paris, France
Website: https://atlhora.com/
Phone: +33 7 67 93 04 23
Email: [Add your contact email here, e.g. support@atlhora.com]

1. Overview

At ATHLORA, customer satisfaction is our top priority.
If you are not fully satisfied with your purchase, we are here to help you with returns, exchanges, or refunds in accordance with our policy below.

2. Eligibility for Returns

To be eligible for a return:

  • The item must be unused, unwashed, and in the same condition that you received it.

  • It must be in its original packaging with all tags attached.

  • You must initiate the return within 14 days of receiving your order.

Please note that certain items such as underwear, swimwear, or personalized products cannot be returned for hygiene or customization reasons.

3. How to Request a Return

To start a return, please contact us at:
📧 support@atlhora.com
or call us at 📞 +33 7 67 93 04 23

Once your return request is approved, we will provide you with detailed instructions for sending your item(s) back to our return address:

Return Address:
ATHLORA – Vivien Annerose
60 Rue François 1er
75008 Paris
France

4. Shipping Costs for Returns

  • Customers are responsible for the cost of return shipping.

  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without proof of delivery.

  • If the return is due to our error (e.g. wrong item or defective product), we will cover all return shipping costs.

5. Refunds

Once we receive and inspect your returned item(s), we will notify you by email.
If approved, your refund will be processed to your original payment method within 7–10 business days.

Please note:

  • Shipping fees (if applicable) are non-refundable.

  • Refund processing time may vary depending on your bank or payment provider.

6. Exchanges

If you wish to exchange an item for a different size or color, please contact us within 14 days of receiving your order.
Once the original item is returned and inspected, we will send out your replacement product.

7. Damaged or Defective Items

If you receive a defective or damaged item, please contact us within 48 hours of delivery with photos of the product and packaging.
We will arrange a replacement or a full refund as quickly as possible.

8. Contact Information

For any questions or concerns about our Return & Refund Policy, please contact us:

ATHLORA – Vivien Annerose
📍 60 Rue François 1er, 75008 Paris, France
📞 +33 7 67 93 04 23
🌐 https://atlhora.com/
📧 support@atlhora.com